Jill Scott fans are disappointed after the American soul singer’s South African concerts were cancelled. They were part of her To Whom This May Concern World Tour and were due to take place in Pretoria and Cape Town next month.
Promoter Showtime Management announced the cancellation on Monday, 19 October 2026, citing “unforeseen circumstances”. Ticket holders will get full refunds automatically.
Which Jill Scott Shows Have Been Cancelled?
| Date | City | Venue |
|---|---|---|
| Saturday, 7 November 2026 | Pretoria | SunBet Arena, Time Square |
| Wednesday, 11 November 2026 | Cape Town | Grand Arena, GrandWest |
Both South African dates are cancelled. No replacement dates have been announced.
What The Promoter Said
In its statement, Showtime Management said: “We regret to announce that the South African performances of Jill Scott’s To Whom This May Concern World Tour, scheduled for 7 November in Pretoria and 11 November in Cape Town,” would no longer go ahead because of unforeseen circumstances.
The promoter didn’t give any more detail about the reason. It apologised to fans and said a return visit is being considered: “Jill and her team are actively exploring the possibility of returning to South Africa at a future date.”
The statement added that “South Africa has always held a special place in Jill’s heart” and that “she remains committed to returning and reconnecting with her fans as soon as possible”.
Jill Scott hasn’t released a separate personal statement.
ALSO READ: Gauteng Events Weekend Hub: What’s On This Weekend
How To Get Your Refund
If you bought tickets, here’s what you need to know:
- You don’t need to do anything. Refunds are being processed automatically by Ticketmaster South Africa.
- You’ll get a full refund to the card or account you used to pay.
- It can take 5 to 10 business days for the money to reflect.
- Check your email for a confirmation from Ticketmaster.
- If your original card or account is no longer active, Ticketmaster will contact you directly with next steps.
- If your refund hasn’t come through after 10 business days, contact Ticketmaster South Africa through the Jill Scott event page on its website.
Travel and accommodation: the refund covers concert tickets only. If you booked flights, buses or a hotel, especially if you were travelling to Pretoria or Cape Town for the show, check those providers’ cancellation and change policies as soon as possible.
Resale tickets: if you bought your ticket from someone else rather than through Ticketmaster, the refund goes to the original buyer. Contact the person you bought it from.
About The To Whom This May Concern Tour
Jill Scott announced the South African dates in March 2026. They were part of a world tour that started in June in Nashville, Tennessee, and was set to end in Cape Town in November.
The tour supports To Whom This May Concern, her sixth studio album and her first in more than a decade. It was released in February 2026 and follows Woman (2015). The 19-track album features collaborations with Ab-Soul, J.I.D and Too $hort, with production by DJ Premier and Andre Harris.
Jill Scott And South Africa
The Grammy-winning singer, known for neo-soul classics such as “A Long Walk”, “Golden” and “He Loves Me (Lyzel in E Flat)”, has a loyal following in South Africa and has performed here several times. She played Johannesburg in 2013 and Durban in 2017. Most recently, she headlined the DStv Delicious Festival in Johannesburg in 2024, where she told the crowd: “When you sing back, Joburg, it’s so beautiful and overwhelmingly wonderful.”
That history makes the cancellation especially disappointing for local fans, many of whom had planned their November around the Pretoria show.
Frequently Asked Questions
Why Were Jill Scott’s South African Shows Cancelled?
Promoter Showtime Management cited “unforeseen circumstances” and didn’t give any further details.
Which Jill Scott Concerts Were Cancelled?
The concerts at SunBet Arena, Time Square, in Pretoria on 7 November 2026 and at the Grand Arena, GrandWest, in Cape Town on 11 November 2026.
Will I Get My Money Back For Jill Scott Tickets?
Yes. All ticket holders will get a full refund automatically through Ticketmaster South Africa. It may take 5 to 10 business days to reflect.
Do I Need To Apply For A Refund?
No. Refunds are processed automatically to your original payment method. Ticketmaster will contact you if that payment method is no longer valid.
Will Jill Scott Reschedule Her South African Tour?
No new dates have been announced. The promoter said Jill Scott and her team are “actively exploring the possibility of returning to South Africa at a future date”.
What’s Next For Fans?
For now, there are no new South African dates. If you’d like to be first to hear about a possible return:
- follow Jill Scott’s official social media and website, MissJillScott.com
- follow Showtime Management’s official channels
- watch for updates from Ticketmaster South Africa.
Only buy tickets for any future show through official channels. Be wary of social media posts offering “rescheduled” tickets until an official announcement is made.
