For Gauteng taxpayers, accessing SARS services efficiently is vital for smooth tax compliance. In 2025, the South African Revenue Service (SARS) continues to provide extensive branch services across Gauteng, with clear operating hours and a range of offerings tailored to meet taxpayer needs. This article provides an up-to-date guide to SARS branches in Gauteng, their opening hours, and the services available.
ALSO READ: SARS Warns Taxpayers to Double-Check Banking Details Before the 2025 Tax Season
SARS Branch Operating Hours in Gauteng
Most SARS branches in Gauteng operate from Monday to Friday, 08:00 to 16:00, with a slightly later start on Wednesdays at 09:00, closing at 16:00. These hours apply consistently across branches, ensuring taxpayers can plan visits during standard business hours. SARS branches are closed on weekends and public holidays.
The SARS Contact Centre, reachable at 0800 00 7277, follows the same schedule and provides support for booking appointments and general enquiries. International callers can dial +27 11 602 2093 but should consider time zone differences when contacting SARS.
Notable Branch Closures and Relocations in Gauteng
Several branch closures and relocations have taken place recently:
- The Nigel branch permanently closed on 31 October 2024. Taxpayers previously served there are encouraged to book appointments at alternative branches or use virtual services.
- The Benoni branch closed permanently after 5 July 2024.
- The Alberton branch moved from Alberton City Mall to a new location at the Alberton campus, 15 McKinnon Crescent, New Redruth Shopping Village, from 26 February 2024.
- The Pavilion branch in Pretoria closed permanently on 4 August 2022, but staff continue to assist clients by appointment.
- The Pretoria North branch closed permanently in July 2022, with taxpayers advised to visit other branches by appointment.
- The Dube branch in Soweto closed permanently on 30 April 2021, with services continuing at the Orlando East branch and other platforms.
Key SARS Branches in Gauteng and Services Offered
Gauteng hosts 15 SARS branches, providing a broad spectrum of services. Below are some prominent branches:
| Branch | Location & Address | Services Offered | Languages Spoken | Operating Hours |
|---|---|---|---|---|
| Randburg | Corner Kent & Hill Streets, near Randburg Mall | Tax services, debt management, dedicated SMME desk (for turnover R0–R20 million) | English, Northern Sotho (Sepedi), isiZulu | Weekdays 08:00–16:00; Wed 09:00–16:00 |
| Alberton | 15 McKinnon Crescent, New Redruth Shopping Village | Full tax services including assessments, registrations, and debt management | English | Weekdays 08:00–16:00; Wed 09:00–16:00 |
| Rissik Street | Johannesburg CBD, near Gandhi Square Shopping Centre | Comprehensive tax services, including tax returns, payments, and enquiries | English | Weekdays 08:00–16:00; Wed 09:00–16:00 |
| Edenvale | Greater Johannesburg area | Standard tax services, compliance assistance | English | Weekdays 08:00–16:00; Wed 09:00–16:00 |
| Roodepoort | Horizon View Shopping Centre | Tax registrations, debt management, and compliance support | English | Weekdays 08:00–16:00; Wed 09:00–16:00 |
| Soweto | Corner Dynamo Drive and Chris Hani Road | Tax services including returns, compliance, and debt arrangements | English | Weekdays 08:00–16:00; Wed 09:00–16:00 |
| Vereeniging | Shop 36, Bedworth Centre, Ascot on Vaal Road | Taxpayer services, debt management, and small business support | English | Weekdays 08:00–16:00; Wed 09:00–16:00 |
These branches offer services such as tax registration, filing assistance, debt management, payment processing, and support for Small, Micro, and Medium Enterprises (SMMEs). The SMME desks assist business owners with turnovers up to R20 million annually.
Booking Appointments and Alternative Access
SARS encourages taxpayers to book appointments before visiting branches to reduce waiting times. Appointments can be made via:
- SMS: Send “Booking” followed by your ID number to 47277.
- SARS website: Use the “Book an Appointment” feature.
- SARS Contact Centre: Call 0800 00 7277 during operating hours.
Virtual appointments and online services through SARS eFiling and the SARS MobiApp are increasingly promoted to improve accessibility and reduce physical visits.
Accessibility and Facilities
Branches such as Randburg provide adequate parking, including demarcated bays for the elderly and people with disabilities. Public transport options are usually available near branches for ease of access.
Stay Ahead of the 2025 Tax Season
Gauteng taxpayers have access to a well-distributed network of SARS branches with consistent operating hours from 08:00 to 16:00 on weekdays, starting at 09:00 on Wednesdays. Despite some branch closures, alternative branches and digital channels ensure uninterrupted service. Booking appointments ahead is advisable to manage time efficiently.
For the latest branch locations, services, and booking options, taxpayers should consult the official SARS Branch Finder tool on the SARS website or contact the SARS Contact Centre.
