Eskom Launches Smart Prepaid Meter Rollout in Gauteng to Modernise Electricity Billing

Eskom has begun rolling out smart prepaid meters in Gauteng, starting with the Sandton and Midrand areas. The government (or relevant authority, if specified) launched this initiative as part of a broader infrastructure upgrade to improve electricity service quality, reduce energy theft, and empower consumers with better control over their electricity usage. The rollout is free of charge for residential customers and includes extensive community engagement to ensure smooth adoption.

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What Are Smart Prepaid Meters?

Smart prepaid meters are digital devices that record electricity consumption in real time and deduct usage from a prepaid balance loaded by the customer. These meters feature two-way communication, allowing Eskom to remotely read data, detect outages, identify tampering, and send updates or instructions. The meters work alongside a Customer Interface Unit (CIU) that displays current credit and consumption data, helping users manage their electricity more efficiently.

Why Is Eskom Rolling Out Smart Prepaid Meters?

The rollout addresses several challenges Eskom and its customers face:

• Improved Consumption Control: Customers can monitor their electricity use closely, reducing unexpected disconnections and enabling cost savings.
• Enhanced Service Delivery: Real-time outage detection and remote communication facilitate faster fault identification and resolution.
• Reduced Electricity Theft: Advanced tampering detection and communication features help Eskom identify and remove illegal connections, which have long affected Gauteng’s electricity supply.
• Operational Efficiency: Remote meter reading reduces the need for manual visits, lowering costs and improving accuracy.
• Free Installation: Eskom installs the smart prepaid meters at no cost to customers, easing the transition.

The Gauteng Rollout: Focus on Sandton and Midrand

The rollout began in early 2025 and targets urban areas such as Sandton and Midrand. Eskom has prioritised community engagement through meetings, door-to-door education, and customer forums to inform residents about the new meters and related programmes like Free Basic Electricity (FBE) and Inclining Block Tariffs (IBT).

Eskom (or the relevant authority) encourages customers to purchase prepaid tokens only from authorised vendors such as banks, retail shops, and online platforms to avoid fraud and ensure correct credit loading. The CIU shows remaining electricity units and flashes faster as consumption increases, providing a visual cue to help manage usage.

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Important Technical Update: Meter Recoding Deadline

The Standard Transfer Specification Association (STSA) requires Eskom customers to complete a mandatory prepaid meter recoding process. Customers must recode all prepaid meters by 24 November 2024 to ensure they continue accepting electricity tokens. Failure to do so will result in meters becoming inactive once existing credit runs out. Eskom provides a do-it-yourself recoding process at no cost and warns customers against paying for this service.

Benefits for Gauteng Residents

• Cost Savings: Real-time monitoring encourages energy-efficient habits, reducing electricity bills.
• Transparency: Consumers receive proactive notifications via SMS or email when credit is low.
• Improved Reliability: Faster fault detection and reduced theft contribute to fewer outages and load shedding events.
• Convenience: Electricity credit can be purchased through multiple channels without physical tokens.
• Environmental Impact: Efficient energy use supports sustainability goals.

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Challenges and Considerations

• Consumer Adaptation: Some users may need time and support to adjust to the new technology and payment methods.
• Infrastructure: Ensuring connectivity and system readiness across all areas remains a logistical challenge.
• Data Privacy: Secure handling of consumption data is essential to maintain consumer trust.

What to Expect Next

Eskom plans to expand the smart prepaid meter rollout beyond Gauteng to other provinces between 2025 and 2027. The utility encourages customers to stay informed through official channels and participate in community engagements to understand the benefits and usage of smart prepaid meters.

How to Prepare for Your Smart Meter Installation

• Look out for official Eskom communication regarding installation schedules.
• Learn how to use the Customer Interface Unit and authorised token purchasing platforms.
• Ensure your meter is recoded by the November 2024 deadline to avoid service interruptions.
• Contact Eskom’s customer service or local revenue protection units for any concerns or to report illegal connections.

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A Prepaid Future

Eskom’s smart prepaid meter rollout in Gauteng represents a significant step towards modernising electricity billing and management. By leveraging advanced technology, the utility aims to improve service delivery, reduce theft, and empower consumers with greater control over their electricity consumption. This initiative promises a more transparent, efficient, and reliable electricity supply for Gauteng residents.