The South African Social Security Agency (SASSA) supports millions of South Africans through social grants such as the SRD R370 relief grant, old-age pension, disability grant, child support grant, and foster care grant. These grants are essential for many households, which makes it important to track application progress and payment schedules.
By checking your SASSA status regularly, you ensure that you never miss a payment or remain uncertain about your application. In 2025, the fastest and most accessible method is the USSD option. Unlike websites or apps, USSD does not require internet access and works on any type of phone, making it convenient for beneficiaries everywhere.
What is USSD and How It Works
USSD, or Unstructured Supplementary Service Data, is a simple technology that allows mobile users to access services by dialing shortcodes on their phone’s keypad. Since it operates through the network rather than data, it is both reliable and cost-free.
When you dial a SASSA USSD code, a menu automatically appears on your screen. From there, you follow the prompts, enter your South African ID number, and receive your grant status. Because it works instantly and without data, USSD is one of the easiest ways to keep track of your grant.
SASSA USSD Codes You Need
For 2025, SASSA has confirmed two official USSD codes that beneficiaries can use to check their status:
- Dial *120*3210# – The main code for SRD R370 and other grant status checks.
- Dial *120*69277# – An alternative option if the first code does not respond.
Tips to Use USSD Correctly
- Always include the stars (*) and hash (#) when dialing.
- Use the same phone number that you registered with your SASSA application.
- If one code fails, switch to the other before reaching out to SASSA.
Step-by-Step Instructions to Check Status via USSD
Follow these steps to check your grant status quickly:
1: Open your phone’s dial pad.
2: Enter *120*3210# or *120*69277# and press the call button.
3: Wait for the menu to appear, then select “SASSA status check.”
4: Type in your 13-digit South African ID number when asked.
5: Allow the system to process your request. Your grant status will then appear on-screen.
Example Status Messages
- Pending – Your application is under review.
- Approved – Your grant has been approved, with payment dates provided.
- Declined – The application was unsuccessful. Appeal details will also be included.
- Check Failed – An error occurred with identity verification.
Common Errors
- Forgetting to enter stars (*) or hash (#).
- Using a phone number that is not linked to your SASSA application.
- Typing an incomplete or incorrect ID number.
Understanding Your SASSA Status
After completing your USSD check, you will see one of the following results:
- Approved: Your grant is active, and payment dates are displayed.
- Pending: The application is still being processed. Updates may take a few days to appear.
- Declined: Your application was not successful. You will be able to lodge an appeal.
- Suspended: Payments are temporarily on hold, usually due to verification checks.
If your status has not updated, wait 24–48 hours before checking again.
Alternative Ways to Check SASSA Status
If USSD is unavailable, you can still check your status using other methods:
- SASSA Online Portal: Visit srd.sassa.gov.za.
- SASSA App: Download the app for more detailed tracking.
- SMS: Send “STATUS [ID Number]” to 32555.
- WhatsApp: Save 082 046 8553 and send a message to check your grant.
While USSD is the simplest, online methods provide more detailed information about your application history.
Common Issues and Troubleshooting
Here are some frequent problems and solutions:
- USSD Code Not Working: Network interruptions may block access. Try again or use the alternative code.
- Incorrect ID Number: Always double-check your 13-digit ID before submitting.
- Status Not Updating: Delays in the system are common. Wait 24–48 hours and try again.
- Verification Errors: If your personal details do not match SASSA’s records, contact their helpline or visit the nearest office.
Frequently Asked Questions (FAQs)
Q1: How do I perform a SASSA status check via USSD in 2025?
Dial *120*3210# or *120*69277# from your registered phone, follow the prompts, and enter your ID number to see your status.
Q2: Does a SASSA status check via USSD require airtime or data?
No. The service is free and does not need mobile data, which makes it available on all phones.
Q3: What information is needed for a SASSA status check via USSD?
You need your 13-digit South African ID number and the mobile number used during your SASSA application.
Q4: Why does my SASSA status check via USSD show “Pending”?
It indicates that your application is still under review. Processing may take several days before the status updates.
Q5: Can I use any phone for a SASSA status check via USSD?
Yes. The codes *120*3210# and *120*69277# work on both smartphones and basic feature phones.
Q6: How often should I do a SASSA status check via USSD?
Checking once a week is recommended, especially while waiting for approval or payment confirmation.
Q7: What should I do if my SASSA status check via USSD shows “Declined”?
You will receive a reason for the decline along with steps to appeal the decision.
Q8: Why is my SASSA status check via USSD not working?
This could be due to network problems, an incorrect ID number, or using the wrong phone. Try again later or use the alternate code.
Q9: Can I check my SASSA balance with the USSD code?
Yes, some prompts allow you to view your remaining balance in addition to your grant status.
Q10: What should I do if the SASSA status check via USSD keeps failing?
Contact the SASSA helpline at 0800 60 10 11 or visit a SASSA office for assistance.
Check also: How to Ensure Your SASSA SRD R370 Grant Application Gets Approved
Checking your SASSA status via USSD in 2025 is fast, free, and accessible. By dialing *120*3210# or *120*69277#, you can instantly view your application or payment details without needing internet access.
To stay updated and avoid payment delays, make it a routine to check your status regularly. For further help, call SASSA’s toll-free helpline at 0800 60 10 11 or visit srd.sassa.gov.za.
