The City of Johannesburg, through its electricity utility City Power, will begin a comprehensive audit of electricity meters across the city starting Monday, 14 July 2025. This important initiative aims to ensure accurate billing, detect meter tampering, and enhance service delivery to residents and businesses.
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Purpose of the Meter Audit
City Power’s meter audit forms part of an ongoing effort to improve the accuracy of electricity consumption readings. The audit aims to identify faulty or tampered meters, reduce revenue losses, and ensure accurate billing for customers. Accurate metering is essential for effective energy management and reliable electricity supply.
Scope and Duration
The audit will cover residential, commercial, and industrial electricity meters throughout Johannesburg. City Power technicians will visit properties to inspect, test, and verify the condition and accuracy of installed meters. Officials plan to run the programme for several months, focusing on areas with a high incidence of meter faults or irregularities.
What Residents and Businesses Should Expect
During the audit, City Power officials will carry official identification badges and use marked vehicles. Residents and business owners are advised to cooperate with the technicians and grant access to their meters. The inspection involves visual checks and meter testing, which may require brief interruptions to electricity supply.
Addressing Meter Tampering and Illegal Connections
The audit will also focus on detecting illegal connections and meter tampering, which pose safety risks and cause financial losses to the municipality. City Power will take appropriate action against offenders, including legal proceedings and disconnection where necessary. City Power encourages residents to report any suspicious activity related to electricity meters through their contact centre.
Benefits of the Audit
Ensuring meter accuracy will improve billing transparency and customer satisfaction. The audit will help reduce electricity theft and enhance the overall reliability of Johannesburg’s power supply. Accurate data from the audit will support better planning and maintenance of the electricity network.
How to Verify City Power Officials
To protect residents from potential scams, City Power advises verifying the identity of any official conducting meter audits. Customers can contact the City Power customer service centre at 0860 562 874 or visit the official website at www.citypower.co.za to confirm appointments or report suspicious behaviour.
Meter Audits
City Power’s electricity meter audit is a vital step towards improving service delivery and ensuring fair billing for Johannesburg’s electricity consumers. Residents and businesses are urged to cooperate with the audit team and report any concerns. This initiative reflects City Power’s commitment to transparency, safety, and efficient energy management.
