Are you passionate about delivering excellent customer service, organizing complex administrative tasks, and managing multiple responsibilities simultaneously? If so, Sun International offers the ideal opportunity for you! A Reservations Co-Ordinator-Temp role is currently available in Sandton, offering you the chance to work with one of South Africa’s premier hospitality companies. Whether you are starting your career or looking to gain further experience, this position offers valuable exposure to the world of hospitality and operations.
Reservations Co-Ordinator Job Overview
- Job Title: Reservations Co-Ordinator-Temp (Sandton)
- Reference Number: HO-CRO-088
- Work Level: Junior
- Job Type: Temp
- Salary: Market Related
- Duration: 6 Months
- EE Position: No
- Location: Sandton
Key Responsibilities
As a Reservations Co-Ordinator, your day-to-day tasks will include a diverse range of administrative duties aimed at keeping the reservation system running efficiently. The specific responsibilities include:
- Block Verification and Management: Verifying information on block request forms, checking availability, and creating blocks in the system. You will also handle requests for rates to be opened and facilitate changes such as overbooking processes.
- Administrative Support: You will assist in the smooth running of the reservations office by answering emails, phone calls, and responding to any general inquiries. Additionally, you will develop and maintain an efficient filing system to ensure all documents are accessible, whether manually or electronically.
- Reporting and Documentation: It is your responsibility to complete daily reports, including the SREV123 and Deposit reports, and distribute them to relevant stakeholders. You will also be involved in preparing minutes, presentations, and other departmental documents, ensuring accurate distribution.
- Team Coordination: You will play a key role in monitoring staff leave, capturing rostering schedules, and ensuring that the team operates efficiently. Also, you will order necessary supplies, such as stationery, and ensure availability as per company policies.
- Customer and Stakeholder Liaison: Handling and resolving first-line queries from guests and other stakeholders, as well as coordinating with travel service providers to arrange accommodation, car hire, and other travel requirements.
- Cancellation Management: Monitoring and following up on cancellation fees and room reductions, ensuring that all charges are recorded and processed accurately.
Skills and Knowledge Required
To excel in the role of Reservations Co-Ordinator, there are certain skills and competencies that will be crucial:
- Attention to Detail: Accuracy is key, as you will be managing important bookings, handling invoices, and ensuring that all processes are executed to the highest standard.
- Communication Skills: You must have excellent verbal and written communication skills, as you will be interacting with both customers and internal teams regularly.
- Problem-Solving: Whether resolving guest inquiries or addressing administrative challenges, the ability to think on your feet and provide effective solutions is vital.
- Planning and Coordination: You will be managing various administrative tasks simultaneously, so strong organizational skills are essential.
- Technical Proficiency: You should have a good understanding of office tools like Microsoft Office, as well as specialized systems like Kronos, ORS, and IFS.
- Customer Service Orientation: The ability to provide outstanding service is fundamental to this role, as you will be responsible for creating a positive experience for both clients and guests.
Experience and Qualifications
For this role, Sun International requires that candidates meet certain educational and experience criteria:
- Education: A Grade 12 certificate is essential, and a Secretarial Diploma is an added advantage.
- Experience: A minimum of 2 years’ experience in administrative or secretarial functions is required. Experience in the hospitality industry or reservations systems would be beneficial.
Additional Requirements
The role demands someone who is adaptable, proactive, and able to work well under pressure. A strong work ethic, along with the ability to maintain professionalism and manage multiple priorities, is crucial to succeed in this position.
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Application Process
If you are interested in applying for the Reservations Co-Ordinator position, be sure to submit your application by the specified deadline. Only shortlisted candidates will be contacted within 1 month of the closing date.
The Reservations Co-Ordinator Vacancy at Sun International is an exciting opportunity for individuals who are looking to build or enhance their administrative skill. If you meet the educational and experience requirements, and you possess the necessary skills to perform the job, this could be the perfect role for you.
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