MultiChoice Plans Major DStv Overhaul to Combat Subscriber Decline

MultiChoice, the parent company of DStv, is embarking on a major overhaul of its popular satellite TV service. This move comes as the company faces a sharp decline in subscriber numbers and increased competition from streaming platforms. MultiChoice Plans Major DStv Overhaul to Combat Subscriber Decline is central to the company’s strategy to adapt to the evolving market.

Subscriber Losses Drive Major Change

In recent years, MultiChoice has faced a significant drop in subscribers. The company lost 1.2 million DStv subscribers last year, after losing 1.6 million the year before. According to reports, approximately half of these losses were from South Africa, highlighting the need for urgent changes.

Why MultiChoice Needs to Evolve

The competition in the TV and streaming market has never been fiercer. South African consumers can now access global giants like Netflix and Amazon Prime, along with local options like eMedia’s Openview. This shift in the market has forced MultiChoice to rethink its offerings. The company acknowledges that traditional TV models, unchanged for over a decade, can no longer attract or retain viewers.

Discover more about DStv’s potential plans for a standalone SuperSport package in our article on the growing demand for flexible sports options.

Focus on Younger Audiences

MultiChoice is particularly concerned about younger viewers, who are crucial to its future success. As Byron du Plessis, CEO of MultiChoice South Africa, shared in an interview , “The younger market is hurting us the most by far.” The company aims to engage viewers aged 18 to 34, who are increasingly turning to platforms like YouTube and TikTok. These platforms offer more flexibility and shorter content formats than traditional TV, making it difficult for DStv to compete.

Embracing Flexibility and Customisation

As part of its overhaul, MultiChoice is considering offering more flexibility in its content packages. The company has already begun experimenting with changes such as expanding the number of simultaneous streams on DStv Stream from one to two. This move is aimed at meeting the demands of younger, tech-savvy audiences. It is clear that the future of television is not in rigid bouquets but in customizable, on-demand services. MultiChoice’s decision to “think differently” signals its recognition of this shift.

Reshaping DStv’s Channel Structure

One of the most significant changes being considered is the reconfiguration of DStv’s channel bouquets. For over 12 years, these bundles have remained largely unchanged, but MultiChoice is now investigating how to create more flexible offerings. The company is exploring the possibility of allowing customers to pick and choose channels, as opposed to being locked into large packages. MultiChoice is also considering unbundling sports content, such as SuperSport, from DStv subscriptions, allowing customers to access general entertainment without the sports channels.

Attracting Kids with New Content Models

Another area where MultiChoice sees an opportunity is in the children’s entertainment sector. Traditional children’s channels like KTV are no longer as popular as they once were. Today’s kids are spending more time on platforms like TikTok, consuming short-form videos rather than scheduled programming. MultiChoice plans to rethink its content offerings for children, aiming to create more engaging, flexible, and digital-friendly viewing experiences.

Learn why DStv’s package overhaul took longer than expected in our detailed article on the restructuring process.

A Local and Sports-Driven Strategy

Despite the rapid rise of global streaming services, MultiChoice remains committed to its local content strategy. The company plans to focus on content that resonates with South African viewers, including sports, which remains one of its strongest offerings. Du Plessis explained that the company will continue to leverage its access to local sports stars and events to create content that appeals to South Africans. This focus on local and sports-driven content is crucial in a market where international streaming services struggle to match the local appeal of DStv.

The Future of Pay-Per-View on DStv

While MultiChoice is considering significant changes to its subscription model, the idea of a pay-per-view service for individual sports events is unlikely to be implemented. According to Du Plessis, introducing pay-per-view could hurt the SuperSport brand, which is known for its extensive sports coverage. He argued that unless pay-per-view services could scale to attract hundreds of thousands of viewers, they would not provide a viable return on investment.

Customer Research Drives the Overhaul

MultiChoice is not making these changes in isolation. The company is conducting extensive research to understand customer needs and preferences. Du Plessis explained that the company is engaging in customer-focused studies to determine which models would best suit the South African market. This data will be integral to shaping the final overhaul and ensuring the changes are in line with customer expectations.

Challenges Ahead for MultiChoice

While the overhaul of DStv is a necessary step, it is not without its challenges. The company must balance the need to innovate with the realities of a competitive and economically challenging market. With inflationary pressures and the rise of cheaper, more flexible alternatives, MultiChoice’s ability to retain its subscriber base will depend on how well it can execute these changes and adapt to the needs of modern viewers.

Find out what’s driving the positive change for DStv in South Africa in our article on the latest improvements and growth.

A Bold Move for DStv’s Future

MultiChoice’s plans for a major DStv overhaul are a bold response to an increasingly competitive market. With its focus on flexibility, local content, and digital strategies, the company hopes to reclaim its position as the go-to entertainment provider in South Africa. While the challenges ahead are significant, MultiChoice’s commitment to adapting and meeting the demands of younger, more diverse audiences signals a promising future for the DStv platform.