Incredible Connection, a key player in the South African retail industry, is looking for a passionate and knowledgeable Gaming Xpert to join their team at Pepkor Lifestyle.
If you’re an enthusiastic gamer who thrives on helping others explore the world of gaming, this could be your chance to turn your passion into a career.
The position is based in Pretoria, Gauteng, within the Incredible Connection business unit located at Menlyn, and it’s a permanent role, making it a fantastic opportunity for anyone eager to immerse themselves in the retail gaming space.
Gaming Xpert Job Overview
- Job Title: Gaming Xpert
- Location: Incredible Connection, Menlyn, Pretoria, Gauteng
- Job Type: Permanent
- Division: Incredible Connection
- Posted: 01 July 2025
- Closing Date: 07 July 2025
- Industry: Retail
- Job Function: Operations
- Experience: Associate (1-2 years in retail or gaming)
This is not just a retail job; it’s a chance to combine your love of gaming with the opportunity to create memorable customer experiences. Incredible Connection is on the lookout for individuals who are passionate about gaming, tech, and customer service.
Job Responsibilities
As a Gaming Xpert, your role will encompass much more than just selling gaming products. You will be a guide, an advisor, and an ambassador of the gaming community. Below are some of the key responsibilities that come with the job:
1. Customer Engagement & Sales
You’ll provide genuine, knowledgeable consultations rooted in your own gaming experiences. You’ll guide customers through the entire gaming journey—from choosing consoles to selecting the right accessories and streaming gear. As part of your role, you’ll stay on top of the latest game launches, bundles, and industry trends, ensuring that you’re always in the know to provide the best recommendations. In addition, you’ll have the opportunity to meet and exceed sales and service KPIs, both personal and team-based.
2. Gaming Expertise
Being the in-store authority on gaming platforms, hardware, performance specs, and accessories will be part of your daily routine. You’ll offer personalized recommendations tailored to individual playstyles, which means you’ll help customers based on more than just the specifications of a product, but on their needs and preferences as gamers. This is where your experience as a gamer truly shines, helping customers navigate the complex world of gaming products.
3. Demo Zone & Events
One of the most exciting parts of this role will be your involvement in creating an immersive demo zone that reflects the latest gaming titles and hardware. You’ll also have the chance to host in-store competitions, live gameplay demos, and other events, turning the store into a gaming hub. You’ll be able to bring your pro-level insights to casual audiences and ensure every gamer, whether seasoned or a newbie, feels welcome.
4. Community & Brand Engagement
Gaming isn’t just about the products—it’s about the community. As a Gaming Xpert, you’ll play a key role in building local loyalty by connecting with players, content creators, and online communities. You’ll support the brand’s visibility through Discord servers, livestreams, and even tournament hosting (with approval). Additionally, you’ll represent the brand at various gaming events, expos, and special activations, enhancing Incredible Connection’s presence in the gaming community.
Key Qualifications
To be a successful candidate for the Gaming Xpert role at Incredible Connection, you’ll need a combination of skills and experience. Here’s a breakdown of what’s required:
1–2 Years of Experience in Tech, Electronics, or Gaming-Related Retail
You should have a solid foundation in retail or gaming. Experience in tech, electronics, or gaming retail will give you a head start in understanding customer needs and selling products.
Active Gamer Across at Least Two Platforms
If you’re a true gamer, this won’t be a problem. You should be familiar with at least two major gaming platforms, such as PlayStation, Xbox, PC, or Nintendo Switch.
Strong Knowledge of Gaming Gear, Streaming Tools, and Community Platforms
Your expertise in gaming gear, including consoles, PCs, accessories, and streaming tools, is crucial. Additionally, familiarity with community platforms like Discord, Reddit, and others will help you connect with fellow gamers and enhance your recommendations.
Excellent Communication Skills
You’ll need to be relatable, approachable, and knowledgeable. Being able to communicate clearly and confidently with customers will ensure a great in-store experience and help you make sales.
Flexibility and Availability
The position will require you to work weekends and during peak retail seasons, so flexibility in your schedule is essential.
Bonus Points if You…
There are certain extra skills and experiences that will make you stand out as a candidate. These include:
- Streaming regularly or creating gaming-related content.
- Managing or moderating gaming communities on platforms like Discord or Reddit.
- Competing in tournaments, hosting gaming nights, or leading esports activities.
- Coaching players, shoutcasting matches, or writing about gaming.
- Being actively involved in South Africa’s or international esports or gaming content scene.
- Building or optimizing your own gaming setups.
Why Should You Apply?
Working at Incredible Connection means becoming part of a team that celebrates gaming culture at every level. Incredible Connection is not just about selling games—it’s about creating immersive gaming destinations. As a Gaming Xpert, you’ll have the opportunity to shape the gaming experience for your community, connect with real players, and elevate the way people play games.
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How to Apply
If you are passionate about gaming and retail and want to bring your expertise to Incredible Connection, don’t wait! Apply for the Gaming Xpert vacancy today. The position is located in Menlyn, Pretoria, Gauteng, and the closing date for applications is 07 July 2025. This is a fantastic opportunity to turn your love for gaming into a career with a company that values gaming culture and customer service.
Apply now and take the first step towards an exciting career in the gaming industry with Incredible Connection!
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The Gaming Xpert vacancy at Incredible Connection offers an exciting opportunity for passionate gamers to turn their love for gaming into a rewarding career. As part of the Pepkor Lifestyle team in Menlyn, Pretoria, you’ll not only get to share your expertise and enthusiasm with fellow gamers, but you’ll also play a key role in shaping the future of gaming experiences in South Africa.
