Customer Care Consultant Vacancies at the City of Tshwane (3 Posts)

Rolivhuwa12 August , 2025

The City of Tshwane is looking for skilled and dedicated individuals to join their Customer Relations Management team. The position of Customer Care Consultant (three vacancies) seeks to enhance the service delivery of the City by assisting customers through various communication channels.

If you are passionate about providing quality customer service and have the right qualifications, this opportunity could be a great fit.

Customer Care Consultant Vacancies Overview

Job Title: Customer Care Consultant (3 Posts)
Reference Code: CRMD036-2025 (E)
Position IDs: S70030531; S70026162; S70021864
Department: Customer Relations Management
Division: Customer Centre Operations
Section: Customer Care Walk-in Centre
Location: All regions

Key Responsibilities

Customer Interactions: Engage with customers through walk-ins, telephone calls, and emails to address their inquiries, service requests, and complaints.
Data Entry and Analysis: Analyse and capture customer data accurately into the system, using appropriate software packages such as SAP CIC and CRM.
Liaison: Work with other departments and external role players to resolve customer issues effectively.
Improvement Actions: Participate in continuous improvement initiatives, corrective actions, and ensure service delivery remains aligned with Batho Pele principles.
Statistical Reporting: Maintain detailed statistical records of customer complaints and inquiries, providing input to monthly reports.
Customer Education: Ensure customers are informed and their issues are resolved with the utmost professionalism and care.

Qualifications and Experience

Educational Requirements: Grade 12 (Matric) is a minimum requirement.
Experience: At least 2 years of relevant experience in customer care or call centre operations, including familiarity with call centre technological systems.
Knowledge: In-depth knowledge of City of Tshwane operations, billing processes, and a sound understanding of the Batho Pele principles.
Technical Skills: Proficiency in Excel, Word, and Outlook is required; knowledge of SAP CIC and CRM is an added advantage.
Other Requirements:
- Willingness to work at any regional customer care centre, including both walk-in centres and call centres.
- Successful completion of a criminal record check and fingerprinting by the Tshwane Metro Police Department at the candidate’s own cost.
- Multilingual skills and excellent verbal and written communication abilities.
- Strong organisational, planning, and leadership skills, along with the ability to work under pressure and meet deadlines.

Attributes and Competencies

The ideal candidate should possess the following qualities:

Ability to work well under pressure and handle stressful situations
Strong leadership, coaching, and mentoring skills
Competence in business writing and communication etiquette
Emotional intelligence and the ability to handle sensitive customer issues with tact and diplomacy
A positive attitude and strong interpersonal skills
Excellent team player with the ability to lead and inspire others

Remuneration

Salary Range: R357,972.00 – R497,184.00 per annum
Estimated Total Remuneration: R488,598.00 – R665,789.00 per annum

Application Instructions

If you meet the qualifications and competencies outlined above, the City of Tshwane invites you to apply for this exciting opportunity. To apply, please visit the City of Tshwane’s Official Career Portal. The closing date for applications is 26 August 2025.

For inquiries, please contact:

M Chikane: 012 558 8728
N Ndlovu: 012 358 5252
B Tau: 012 358 8857

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This is an exciting opportunity for those passionate about delivering exceptional customer service and contributing to the City of Tshwane’s ongoing efforts to improve community engagement. As a Customer Care Consultant, you will play a key role in helping resolve customer inquiries, service interruptions, and complaints while working in a dynamic, supportive environment.

If you have the qualifications, experience, and enthusiasm to make a real difference, don’t miss out on this chance to be part of a forward-thinking team.