Last updated: 12 October 2026
Was your SRD application declined? This guide explains who can appeal, how to submit correctly, and what to do while waiting for an outcome.
Verified October 2026: appeals against declined SRD R370 applications are decided by the Department of Social Development’s Independent Tribunal for Social Assistance Appeals (ITSAA), not by SASSA itself. Lodge your appeal through the official portal at srd.sassa.gov.za/appeals, and lodge one appeal for each month that was declined. The tribunal’s contact points are [email protected] and 012 312 7727.
Why SRD Applications Are Declined
SASSA declines an SRD application when the applicant does not meet one of its qualifying criteria. Based on SASSA’s published criteria, an application can be declined if you:
- do not pass the means test;
- already receive another social grant for yourself;
- are younger than 18 or 60 or older;
- are not registered on the Department of Home Affairs database (or, if you have no ID, on SASSA’s social grant database);
- are cared for in a state-funded institution.
Facial biometric verification (eKYC) is a separate step, not a reason for a decline. SASSA says all new applicants must complete it before the grant can be approved. If your status shows “referred”, log in to the SRD portal, request a link to update your information and complete the facial verification. Until you do, the application is not approved.
Who Should Appeal
You should appeal if you believe the decision is incorrect and your supporting details are valid.
How To Submit an Appeal
- Access the official appeal platform at srd.sassa.gov.za/appeals.
- Provide your ID and registered cellphone details.
- Select the period and submit the appeal.
Evidence Checklist
- Correct personal details
- Correct banking details
- Clear reason why the decline is incorrect
How To Track Appeal Progress
Use official status channels and keep records of dates and references for each submission.
