Nedbank Cup Final Tickets Sold Out: Here’s How You Can Get Your Refund

The much-anticipated Nedbank Cup final between Kaizer Chiefs and Orlando Pirates has officially sold out. Fans seeking Nedbank Cup Final tickets were met with intense competition as the Premier Soccer League (PSL) confirmed this during a media briefing in Durban on Wednesday. Scheduled for this Saturday at Moses Mabhida Stadium, the Soweto Derby has seen overwhelming ticket demand. However, it’s the chaos surrounding ticket sales that has stolen the spotlight in recent days.

Nedbank Cup Final Ticketing Turmoil Sparks Outrage

Problems began shortly after tickets were made available at 10am on Monday. Supporters reported multiple issues while attempting to purchase tickets via online vendors Open Tickets and Computicket for the Nedbank Cup Final. Some were redirected from physical outlets and advised to purchase online. Unfortunately, they found the digital platforms overwhelmed or unresponsive. Even more frustrating for fans, several who thought they had secured tickets were later informed. Through emails or WhatsApp messages, they learned they were victims of an over-selling error and their purchases were invalid.

PSL Responds to Widespread Complaints

In response to mounting public pressure, PSL acting CEO Mato Madlala addressed the matter of Nedbank Cup Final tickets. This was done alongside Stadium Management SA’s (SMSA) CEO Bertie Grobbelaar. Although Moses Mabhida Stadium does not fall under SMSA’s management, Grobbelaar was brought in as an independent expert. Due to his experience hosting high-profile events at FNB Stadium with the same vendors, he audited the ticketing process.

Madlala clarified, “The demand for Soweto derby tickets always exceeds supply. We needed someone objective to tell us what went wrong — not a sugar-coated version from service providers.”

Over-Issuing Confirmed

Grobbelaar’s findings confirmed widespread over-selling of Nedbank Cup Final tickets. The stadium has an approved, reduced capacity of 49,307 seats. Of these, 5,307 are allocated for hospitality and 3,000 for complimentary access. This leaves only 41,000 available to the public. Despite this, more than 50,000 tickets were sold.

Computicket alone processed over 44,000 digital sales, while Open Tickets accounted for 2,435. Retail outlets across the country issued nearly 5,000 more. These figures exceeded the stadium’s maximum capacity by more than 10,000 tickets.

How to Get Your Nedbank Cup Final Ticket Refund

Grobbelaar assured fans that refunds for their Nedbank Cup final tickets are already being processed. “Of those who paid but can’t be allocated tickets, 80% — primarily online buyers — have already been refunded,” he said. “The remaining 20% paid via EFT or other platforms and will be reimbursed upon confirmation of banking details.”

To help accommodate disappointed fans, local authorities have arranged two public viewing areas. One is at the beachfront and another at Albert Park. KwaZulu-Natal’s deputy provincial commissioner, Maj-Gen Phumelele Makoba, urged supporters without Nedbank Cup final tickets to avoid going to the stadium on match day.

If you purchased a ticket but have not received confirmation or have been notified of the over-sale, follow these steps to secure your refund:

1. Check for Communication: Open Tickets and Computicket have been reaching out to affected customers via email and WhatsApp. Ensure you check these platforms for any messages regarding your ticket status.
2. Provide Necessary Information: For those who paid via EFT or other non-digital methods, you may be required to submit your banking details to facilitate the refund. Ensure you respond promptly to any requests for this information.
3. Contact Customer Support: If you have not received any communication, reach out directly to Open Tickets or Computicket customer service. Provide them with your transaction details and any relevant information to expedite the refund process.

This year’s Soweto Derby final, where Nedbank Cup Final tickets sold out, has become a case study in poor ticketing management. While the passion for the beautiful game remains unquestioned, the PSL now faces tough questions. These concern digital infrastructure, vendor accountability, and fan trust. As fans prepare for Saturday’s clash in Durban, thousands will be watching from afar, refunded but disheartened.

Related article: Nedbank Cup Final Ticket Drama: Ticketing System Crash Leaves Fans Hanging