Gauteng’s Upcoming E-Hailing Service Aims to Create Local Jobs

Gauteng is preparing to launch a government-managed e-hailing platform that promises to create local jobs and improve commuter safety across the province. This innovative digital transport solution aims to unify operators in the public transport sector, provide formal employment for drivers, and bring new levels of regulation and safety to commuters. The initiative reflects Gauteng’s commitment to modernising transport and supporting economic growth by leveraging technology.

ALSO READ: Maponya Mall Faces 7-Day Closure Demand Following Fatal E-Hailing Violence

What Is the New Gauteng E-Hailing Service?

The upcoming e-hailing service is a provincially overseen platform that will allow commuters to book rides across Gauteng using a single mobile application. Unlike private ride-hailing firms, this service will integrate various local transport modes, including taxis, buses, and e-hailing drivers operating legally within the province. This unified approach aims to create a transparent, safe, and efficient transport network while increasing job opportunities for local residents.

Why Gauteng Needs This Initiative

Gauteng’s transport sector faces numerous challenges. The fragmented nature of public transport, safety concerns, and widespread unemployment among drivers are pressing issues. Unlicensed operators and informal services often compromise commuter safety and service quality. The provincial government sees this new e-hailing platform as a way to:

• Provide safer, regulated rides to commuters
• Create formal jobs for local transport operators
• Reduce illegal and unlicensed services
• Improve public transport standards using new technology

This initiative is part of Gauteng’s broader plan to address public transport inefficiencies and enhance the socioeconomic conditions of township and urban residents who depend on the transport industry.

Government Leadership and Stakeholder Collaboration

Leading the project is Gauteng’s Department of Roads and Transport, under the guidance of MEC Kedibone Diale-Tlabela. The government established the Public Transport Crisis Committee earlier this year to address service delivery gaps, operating licence backlogs, and commuter safety. This committee includes government officials, local municipalities, public transport operators, law enforcement, and community representatives. By fostering cooperation among all stakeholders; from bus companies and taxis to e-hailing drivers; the programme aims to reflect the needs of the entire transport ecosystem.

Job Creation Potential

One of the main goals of this e-hailing platform is job creation. By bringing informal operators into formal, regulated systems, the department expects to make access to legal operating licences and driver training more widely available. This will provide more people, especially those in townships and informal settlements, with opportunities to earn a sustainable income. Formalising the industry also means improved job security and worker rights for transport operators.

Using Technology to Modernise Transport Licensing

A key innovation linked to the e-hailing platform is the introduction of a digital operating licensing system. This new system streamlines the application and renewal process for public transport licences, reducing paperwork and delays. It also helps curb licence fraud and enables real-time monitoring of operating permits and routes. When combined with the e-hailing app, this digital solution promises to modernise Gauteng’s public transport administration effectively.

How the E-Hailing Platform Will Work

Users will access the new e-hailing platform through a mobile app. The service will:

• Connect commuters with registered and licensed drivers in real time
• Enforce strict compliance with licensing and safety regulations
• Offer transparent pricing with fixed fares, reducing fare disputes
• Provide multiple payment options, including cashless transactions
• Link various transport modes (buses, taxis, e-hailing) within a centralised system for seamless trips
• Provide features to report safety incidents quickly

This comprehensive service aims to make commuting in Gauteng safer, more affordable, and user-friendly.

Safety and Regulation Improvements

Safety for commuters is a top priority. The government will use the platform’s technology to monitor driver conduct, vehicle standards, and passenger feedback continually. Security features like emergency alerts and verified driver profiles will increase accountability. This regulatory oversight is expected to reduce crime and misconduct that have plagued the informal transport sector in the past.

RELEVANT READ: Johannesburg E-Hailing Drivers Fear for Their Lives Amid Attacks by Minibus Taxi Drivers

Current Status and Timeline

The project is in its advanced planning and procurement stages. Consultations with stakeholders, including unions, taxi associations, and municipalities, are ongoing. The Gauteng Department of Roads and Transport aims to launch the first phase of the e-hailing service later in 2025. A phased rollout will allow gradual integration of operators and refinement of the system. Alongside, initiatives like Operation Zivese are helping clear licence backlogs to support a smoother launch.

What This Means for Gauteng Commuters and Drivers

Commuters can look forward to more reliable and safer transport options with the e-hailing platform. The formal framework will provide consistent service quality, transparent pricing, and enhanced security. For drivers, particularly those currently operating in informal settings, the platform opens doors to formal employment, access to training, and fairer earning methods. Together, these improvements support Gauteng’s economic goals and quality of life.

CHECK OUT: Uber and Bolt Respond to Planned E-Hailing Driver Strike in South Africa

How Residents Can Stay Informed and Get Involved

Community members interested in the e-hailing platform can stay updated via the Gauteng Department of Roads and Transport’s official communication channels and social media pages. The department encourages public participation through meetings and consultations. Prospective drivers wanting to join the platform can access information about licensing, training, and application procedures online. Ongoing engagement helps ensure the service meets public needs while fostering local economic growth.

A Step Toward Transport Transformation

Gauteng’s new e-hailing service signals a significant step in modernising a complicated transport sector. By combining government regulation, technology, and comprehensive stakeholder engagement, the province is on track to create safer journeys and sustainable livelihoods. This initiative will not only improve commuter experiences but will also empower many locals with formal jobs, helping Gauteng’s economy thrive.