The City of Ekurhuleni is offering two promising learnerships within the Real Estate and Development Planning department. These learnerships provide an excellent opportunity for young South Africans to develop valuable skills and gain work experience, specifically in customer service and call handling. If you’re eager to start a career with the potential for growth, this could be your chance!
Learnership Overview: XREAL003 & LED: XREAL004
The City of Ekurhuleni has two learnership opportunities currently available, namely XREAL003 and LED: XREAL004. Both roles are temporary and offer a stipend of R3,000 per month. The positions are aimed at individuals with a strong desire to learn and develop in a professional environment, particularly in customer service and real estate development.
These learnerships are part of the City’s ongoing commitment to providing training and career development opportunities for youth in the area. The successful candidates will not only receive structured training but also gain hands-on experience, with potential for career advancement.
Who Should Apply?
If you meet the following minimum requirements, you could be the ideal candidate for this learnership:
- Matric / Grade 12 (or an equivalent qualification)
- South African Citizen
- Resident of the City of Ekurhuleni (Proof of residence required)
- Computer literate
- Strong communication skills
- Customer service orientation
- Willingness to work shifts, including weekends and public holidays
Candidates must also be motivated, eager to learn, and ready to engage in a dynamic work environment. These positions require individuals who are ready to follow company scripts and guidelines to provide exceptional customer service.
Core Responsibilities and Learning Opportunities
Both learnership positions (XREAL003 and LED: XREAL004) offer a blend of training and practical work experience.
Training Responsibilities:
The training component of the learnership will provide the successful candidates with key skills such as customer service techniques, communication strategies, and how to handle various types of calls efficiently. These responsibilities include:
- Work for the employer as part of the learning process.
- Participate in all learning sessions provided by the training provider.
- Comply with workplace policies and procedures, ensuring that all interactions follow the company’s guidelines.
- Complete written assessments and timesheets to document workplace experience.
The training is designed to develop the candidate’s abilities while allowing them to gain the necessary experience for potential future employment.
Placement Responsibilities:
Once the training is completed, candidates will move into the placement stage, where they will gain direct experience in the following:
- Handling inbound and outbound customer calls.
- Assisting with order placements, addressing customer inquiries and complaints, and providing general support.
- Updating and capturing customer details into the system accurately.
- Ensuring customer satisfaction by resolving queries in a timely manner.
- Collaborating with team members and supervisors to enhance call handling efficiency.
- Maintaining confidentiality and professionalism in all customer interactions.
The placement phase offers the opportunity to practice newly acquired skills and work directly in a real-world setting, which is critical for building confidence and proficiency.
Career Advancement and Development
Candidates who demonstrate dedication and high performance during the learnership will have the potential for career growth within the organization. This learnership could be the first step toward a long-term career with the City of Ekurhuleni, with performance-based incentives and further development opportunities.
Participants are also expected to enter into a learnership agreement with the relevant SETA and a contract of learnership with the City of Ekurhuleni. The combination of structured training, hands-on experience, and career advancement opportunities makes this learnership highly attractive for those seeking to enhance their professional skills and experience.
Application Process and Important Dates
Interested applicants must ensure they submit their application before the closing date, which is 25 June 2025. The City of Ekurhuleni emphasizes that candidates must only apply for one category and should not be active on the CoE HR system at the time of the program’s commencement.
For more details or any queries, candidates can contact the following personnel:
- Morris Nkoana: (011) 999 8602
- Lerato Masike: (011) 999 1522/7981
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This is a fantastic opportunity for young individuals in the City of Ekurhuleni to kick-start their careers with valuable skills in customer service and real estate. By joining the learnership programs XREAL003 and LED: XREAL004, successful candidates will have the chance to gain practical experience and potentially secure permanent positions within the City of Ekurhuleni.
Don’t miss out – apply today and take the first step towards a brighter future!
