Pepkor Lifestyle is on the lookout for a passionate and driven individual to join their Incredible Cellular team as a Cellular Consultant 2IC in Evaton, Gauteng. This role offers the opportunity to be part of a dynamic and customer-centric environment within the retail industry.
The position is designed for an individual who is enthusiastic about driving business growth through providing exceptional service, promoting cellular products, and effectively managing customer relationships.
Role Overview
The Cellular Consultant 2IC plays a crucial role in providing customers with cellular services and products to meet their requirements while simultaneously maximizing the business unit’s profitability. This role not only involves working with a wide range of cellular products but also requires the individual to achieve individual contract targets and promote contract products.
Being part of the Pepkor Lifestyle family means contributing to the growth of the business through customer-focused initiatives and demonstrating a strong commitment to achieving the company’s strategic goals. The successful candidate will report to the Business Unit’s leadership, assisting in delivering the operational goals of the team.
Key Responsibilities
The primary responsibilities for the Cellular Consultant 2IC will include, but are not limited to:
- Maximizing Profitability: The individual will be responsible for ensuring the profitability of the business unit by meeting and exceeding individual contract targets. A significant aspect of this will be actively promoting cellular contracts to customers and ensuring that these products add value to both the customer and the business.
- Customer-Centric Approach: As the role directly involves customer interaction, it’s essential for the consultant to engage with customers in a professional and service-driven manner. The ability to handle customer queries effectively and provide exceptional service is crucial to ensure customer satisfaction and loyalty.
- Contracts Application Process: The consultant will be required to manage the contracts application process, ensuring that all steps are completed in accordance with the company’s prescribed processes. This includes the collection of necessary documentation, completing relevant forms, and ensuring accuracy at every step.
- Teamwork and Self-Management: Successful candidates will demonstrate effective self-management and contribute positively to the team. Teamwork is critical in achieving the business unit’s objectives, and collaboration among team members will ensure targets are met efficiently.
Minimum Requirements
The ideal candidate will need to meet the following minimum qualifications and experience:
- Matric: A matric qualification is required to ensure that the candidate has the fundamental academic foundation to excel in this position.
- 1-2 Years of Retail Experience: The individual should possess at least one to two years of experience in the retail industry, particularly in customer-facing roles, to understand the dynamics of working with customers and achieving sales targets.
- Product Knowledge: A basic understanding of contract services and related products will be beneficial in ensuring that the consultant can effectively communicate and promote offerings to customers.
- Microsoft Office Proficiency: The candidate should have proficiency in MS Office, which is essential for daily operations, reporting, and communication within the business unit.
- Communication Skills: Effective written and verbal communication skills are required to ensure smooth interactions with both customers and internal teams.
- Interpersonal Skills: A successful consultant will possess strong interpersonal skills to build rapport with customers and co-workers, creating a positive and supportive work environment.
- Risk Management: A good understanding of risk management processes is necessary to ensure that all contracts and customer interactions comply with company and regulatory standards.
Skills and Knowledge
In addition to the minimum requirements, the ideal candidate will possess the following skills and knowledge to succeed in the role:
- Familiarity with Management Information Systems (MIS): Knowledge of different management systems such as SAP, Vodacom C3D, M2, MTN Ilula, Telkom CRM, and others will be advantageous, as these systems are commonly used for processing contracts and customer information.
- Credit Services Sales Acumen: A strong understanding of credit services sales and how to assess the suitability of different products for customers will help the consultant make informed decisions and recommendations.
- Attention to Detail: The candidate will need to demonstrate attention to detail in all tasks, particularly when handling contracts and customer data, to minimize errors and ensure high standards of accuracy.
- Ethical Responsibilities and Teamwork: The consultant must maintain high ethical standards and a commitment to working collaboratively within the team to achieve business objectives.
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Additional Attributes for Success
- Target-Driven: The role requires someone who is target-driven and motivated to meet and exceed set goals.
- Customer Service-Oriented: A strong customer service ethos is essential in ensuring that every interaction is positive and leaves the customer satisfied.
- Telephone Etiquette: Professional telephone manners will be key to effectively managing customer queries and inquiries.
How to Apply
Interested candidates are encouraged to apply as soon as possible as the closing date for applications is 08 July 2025. Ensure your application reflects your experience and qualifications as required by the role to stand the best chance of success.
If you’re someone who thrives in a fast-paced, customer-oriented environment and are eager to contribute to a growing retail business, then the Cellular Consultant 2IC position at Pepkor Lifestyle might be the right fit for you. This is a fantastic opportunity to grow your career in the retail industry while being part of a committed and motivated team.
