Protea Hotel Fire & Ice! by Marriott Menlyn is a vibrant hotel located in Pretoria. They are looking for a passionate and energetic Bar Supervisor to join their team. If you’re enthusiastic about hospitality and the bar industry, this is an exciting opportunity to grow your career with a leading brand in Africa’s hospitality sector.
Job Purpose
As the Bar Supervisor, you will play a key role in ensuring the smooth operation of the bar. This includes managing the daily activities, maintaining high standards of service, cleanliness, and hygiene, and overseeing the team. You will also be responsible for inventory control, ensuring safety, and upholding the hotel’s reputation for exceptional customer service.
Key Responsibilities
As a Bar Supervisor at Protea Hotel Fire & Ice! by Marriott Menlyn, you will have the following key responsibilities:
1. Supervising Bar Operations
You will oversee the daily activities of the bar, ensuring excellent service, proper drink preparation, and presentation. Your leadership will ensure that customers enjoy a top-tier experience every time they visit.
2. Staff Leadership and Training
You will lead and motivate the bar staff, ensuring they have the necessary skills and knowledge to provide exceptional service. Training and guiding the team will be essential to maintaining a positive, engaged work environment.
3. Hygiene and Safety Standards
Ensuring compliance with health and safety regulations is critical. You will maintain high cleanliness standards, enforce safe beverage handling, and supervise sanitation practices for both staff and guests’ safety.
4. Inventory Control and Stock Management
You will manage stock levels, carry out regular stock takes, place orders, and prevent wastage. Efficient inventory management is key to the bar’s smooth operation and profitability.
5. Customer Service Excellence
Providing outstanding customer service is at the heart of your role. You will handle complaints and requests with professionalism, ensuring every guest leaves with a positive impression of the bar.
6. Cocktail and Beverage Menu Creation
You will assist in creating exciting cocktail and beverage menus based on customer preferences and industry trends. Your creativity will help enhance the overall guest experience.
7. Financial Management
You will oversee opening and closing duties, handle cash, and ensure financial transactions are accurate. Transparency and accountability are key in all aspects of the bar’s operations.
8. Compliance with Licensing Laws and Policies
You will ensure the bar follows local liquor laws and Marriott’s company policies. Enforcing responsible alcohol service practices is essential to comply with regulations.
Skills and Competencies
To succeed in this role, the ideal candidate should possess the following skills and competencies:
- Strong Leadership Skills: The ability to lead a team effectively, ensuring that all staff members are motivated and trained to deliver exceptional service.
- Excellent Customer Service: Exceptional communication and interpersonal skills to engage with guests and resolve any complaints or queries.
- Bar Knowledge: A thorough understanding of beverages, cocktails, and bar equipment is essential for ensuring high-quality service.
- Organizational Abilities: Strong multitasking and organizational skills to manage a variety of tasks simultaneously in a fast-paced environment.
- Attention to Detail: A keen eye for detail to ensure that every aspect of the bar’s operation runs smoothly and meets Marriott’s high standards.
- Basic Computer Literacy: Familiarity with Point of Sale (POS) systems and stock management software to manage daily operations effectively.
Qualifications and Experience
The successful candidate will ideally have:
- A minimum of 2 years of experience in a supervisory role within the bar or hospitality industry.
- Relevant training in hospitality or bar management is preferred.
- A strong knowledge of local liquor laws and health regulations.
- Certification in First Aid and Responsible Service of Alcohol (if required by local regulations).
Why Join Protea Hotels by Marriott?
Protea Hotels by Marriott is a leading hospitality brand in Africa, with over 60 hotels across the continent. By joining this dynamic team, you will become part of Marriott International, a global hospitality leader known for its commitment to exceptional guest experiences and employee development. Protea Hotels is known as the “coolest hotel brand in South Africa,” and offers its employees exciting opportunities for growth and career advancement.
The Bar Supervisor role at Protea Hotel Fire & Ice! by Marriott Menlyn is perfect for someone who is passionate about the hospitality industry and has a knack for managing teams and operations.
If you thrive in a fast-paced environment and have the necessary skills and experience, this position offers a great opportunity to make an impact and grow your career with a global brand.
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