How to Buy Electricity on the Capitec App: A Step-by-Step Guide

Managing your finances and utilities digitally is a necessity in today’s fast-paced world. Capitec, a leader in digital banking, offers a seamless mobile experience with an easy-to-use app that allows you to buy prepaid electricity directly from your phone. Say goodbye to long queues and the stress of last-minute top-ups. This feature gives you quick access to your electricity whenever and wherever you need it.

If you’re new to the Capitec app or just need a quick refresher, here’s your ultimate guide to buying electricity on the Capitec App in 2025.

Why Choose the Capitec App for Buying Electricity?

We’ve all been there, standing in a long queue at a shop, desperately trying to get some electricity to keep the lights on. But with Capitec, you can skip all that hassle. Here’s why the Capitec app is the best choice:

Buy electricity anytime, anywhere: Whether you’re at home, work, or on the go, buying electricity is just a tap away.
Instant vouchers: Once your transaction is complete, you’ll receive your 20-digit token number immediately, ready to load onto your prepaid meter.
Top-notch security: The app uses strong encryption and security measures to keep your transactions safe.
Save your meter details: Save your meter number for quicker purchases next time, making your future transactions even faster.

Whether it’s the end of the month or you need to top up during load-shedding, the Capitec app ensures you won’t be left in the dark.

Step-by-Step Guide to Buying Electricity on the Capitec App

Here’s how to buy prepaid electricity using the Capitec App in just a few simple steps:

Step 1: Download or Update the Capitec App

For Android: Visit the Google Play Store.
For iOS: Head to the Apple App Store.
Search for “Capitec Bank” and download or update the app to the latest version to ensure a smooth experience.

Step 2: Log In to Your Account

Open the app and log in using your remote PIN or your biometric login if set up.
If it’s your first time using the app, you’ll need to register with your Capitec card details and personal information.

Step 3: Navigate to the ‘Transact’ Menu

On the app’s home screen, tap the ‘Transact’ button at the bottom.
From the options that appear, select ‘Buy Electricity’.

Step 4: Select Your Municipality and Input Your Meter Number

Choose your electricity provider or municipality from the dropdown menu.
Enter your meter number carefully—this can be found on your meter or on a previous statement.
If you wish, you can save this meter number for faster purchases next time.

Step 5: Choose the Amount of Electricity to Buy

Enter the amount of electricity you’d like to purchase (note that there may be a minimum or maximum amount, depending on your provider).
Review the total amount, which will include any service or admin fees.

Step 6: Review and Confirm Your Details

Double-check that your meter number, municipality, and purchase amount are correct.
Once confirmed, tap ‘Next’ to proceed.

Step 7: Authorise the Payment

Choose your payment method—typically your Capitec transactional account.
Enter your PIN to authorise the payment and wait a few seconds for the transaction to be processed.

Step 8: Get Your Voucher Instantly

After the payment is successful, you’ll receive your electricity voucher with a 20-digit token.
You can either write down or copy the token and enter it into your prepaid meter to recharge.

Pro Tip: If you’re buying electricity for a friend or family member, you can email or text the token directly to them.

Troubleshooting Common Issues

Even with the best apps, occasional hiccups can happen. Here are some quick solutions for common problems:

“Invalid meter number” error: Double-check the digits and make sure it matches your previous receipts or your meter.
App not loading: Try closing and reopening the app. If that doesn’t work, check for updates or restart your phone.
No voucher received: Go to your Transaction History in the app to find the electricity purchase. The token will be there.
Insufficient funds: Ensure that your Capitec account has enough balance to cover the transaction.

For further assistance, you can visit the Capitec Help Centre or contact customer support at 0860 10 20 43.

What Does It Cost?

Capitec does not charge extra fees for the electricity transaction itself. However, your municipality or the third-party vendor you’re purchasing from may apply a small service fee, which will be displayed before finalising the payment.

Can You Buy Electricity for Someone Else?

Yes, absolutely! If you have the correct meter number and municipality details, you can easily buy electricity for someone else, whether it’s for a family member, friend, or tenant.

ALSO READ: How to Manage Household Electricity Usage as Municipal Tariff Increases Hit 14 %

Gone are the days of rushing to the shop or standing in long queues just to top up your prepaid electricity. With the Capitec app, buying electricity has never been more convenient. Whether you’re at home, work, or out and about, you can recharge your meter in minutes. With enhanced security, instant voucher delivery, and the option to save your meter details, Capitec is making it easier than ever for South Africans to stay powered up.