Emergency Services in Gauteng: Who to Call and What to Do in a Health Crisis

In Gauteng, knowing the correct emergency numbers and procedures during a health crisis can save lives. Whether you face a medical emergency, fire, or security threat, quick and informed action is crucial. This guide provides essential emergency contact details and practical advice on what to do in a health emergency within Gauteng.

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Key Emergency Numbers in Gauteng

• Medical Emergencies and Ambulance Services:
  Call 011 564 2211/10 for Gauteng Ambulance Services. Alternatively, dial the national toll-free number 10177 or 112 from a cellphone for urgent medical assistance.
• Police Services:
  For police emergencies, dial 10111. Local police stations in Johannesburg include Randburg (011 449 9110), Sandton (011 722 4200), and Midrand (011 347 1600).
• Fire and Rescue Services:
  Contact the City of Johannesburg Emergency Connect at 011 375 5911 for fire emergencies and other life-threatening situations.
• National Emergency Line:
  Dial 10111 for police, ambulance, and fire services from any phone across South Africa.

What to Do During a Health Emergency

1. Assess the Situation Quickly
   Determine if the emergency is life-threatening. If unsure, it is better to call emergency services immediately.
2. Call the Appropriate Emergency Number
   Use the numbers above based on the nature of the emergency. For medical crises, Gauteng Ambulance Services or 10177/112 are your first points of contact.
3. Provide Clear Information
   When speaking to the operator, calmly provide:
   • Exact location with landmarks
   • Nature of the emergency or injury
   • Number of people affected
   • Your contact details and stay on the line until help arrives.
4. Follow Instructions
   Emergency operators may give you first aid advice or other instructions. Follow these carefully to stabilise the patient.
5. Prepare for Arrival of Emergency Services
   Ensure access for emergency vehicles and guide responders to the scene.

Additional Support Services

• Poison Information Helpline: 0861 555 777 (for poisoning cases).
• Mental Health Support: Suicide Crisis Helpline at 0800 567 567 and Lifeline South Africa at 0861 322 322 provide 24/7 emotional support.
• Child Protection: Childline South Africa can be reached at 0800 055 555 for child abuse emergencies.

Tips for Emergency Preparedness

• Keep emergency numbers saved on your phone and written down at home.
• Have a basic first aid kit accessible.
• Learn basic first aid and CPR techniques.
• Maintain clear access routes for emergency vehicles at your home or workplace.
• Avoid misusing emergency lines to prevent delays for genuine cases.

Stay Safe

In Gauteng, rapid response during health emergencies depends on knowing who to call and how to communicate effectively. Always use official emergency numbers such as 10177, 10111, 112, and 011 564 2211 for ambulance services. Stay calm, provide accurate information, and follow instructions from emergency operators. Being prepared can make a critical difference in saving lives.