Nedbank Cup Final Ticket Drama: Ticketing System Crash Leaves Fans Hanging
The build-up to the Nedbank Cup final between Kaizer Chiefs and Orlando Pirates has been nothing short of explosive — and not just on the pitch. Fans across the country were met with frustration and confusion. Ticket sales descended into chaos this week. The scramble for a seat at Moses Mabhida Stadium highlighted just how overwhelming the demand was for this epic Soweto Derby final.
A Rocky Start to Nedbank Cup Final Ticket Sales
Tickets for Saturday’s highly anticipated clash officially went on sale on Monday morning at 10:00. General admission was priced at R150. These were made available online and at Open Tickets outlets nationwide, including retail stores like Shoprite and Checkers.
However, within minutes of sales opening, fans began experiencing severe issues. Some were unable to access the website, while others paid successfully but never received confirmations. A number of fans received reference emails without actual tickets being issued. The backlash was swift, and complaints flooded social media.
Open Tickets Responds to the Mayhem
In a statement released via the Premier Soccer League (PSL), Open Tickets confirmed that the mayhem was caused by an “unprecedented surge in demand.” This, they say, led to significant system delays. These delays disrupted the purchasing process for thousands of supporters.
“Open Tickets regrets the disruption experienced by fans during the ticket sales for the 2025 Nedbank Cup Final,” the company said. “We understand the frustration this has caused. We are urgently addressing the matter.”
They added that a full report would be submitted to the PSL, and customers affected would be contacted directly. Refunds, ticket reissues, and clear communication are part of the remedial process underway.
Can You Still Get a Ticket?
With the stadium expected to be packed to capacity, the window for securing a ticket is rapidly closing. As of now, Open Tickets has not confirmed whether additional batches of tickets will be released. Their focus appears to be on resolving the problems experienced by early buyers.
Those still hoping to attend are advised to regularly check Open Tickets’ official platforms for updates. There may still be hope for those who missed out on Monday. This hope either comes through reissued tickets or if new availability is announced once the system stabilises.
Soweto Derby: A Historic Showdown
Saturday’s final is monumental. It is the first Nedbank Cup final between Chiefs and Pirates since the bank took over as sponsors in 2008. The last time the Soweto giants clashed in a final was in 2006 under the Absa banner.
For Kaizer Chiefs, the match presents a golden opportunity to end a nine-year trophy drought. Meanwhile, the Buccaneers are aiming to clinch their third straight Nedbank Cup title. This could be coach José Riveiro’s final cup appearance for the club.
Also read: Nedbank Cup Final Tickets: Here’s How You Can Purchase the Tickets
While the excitement around this historic derby is palpable, the ticketing debacle has left many supporters disappointed. Whether or not you can still buy a ticket largely depends on the resolution of current issues. For now, keep an eye on official updates. Hope for a last-minute chance to be part of local football history at Moses Mabhida Stadium this weekend.
