The Role of Technology in Making Gambling More Accessible

Jessica Matabola21 July , 2025

Technology has transformed gambling in South Africa. What used to happen mainly in casinos or betting shops now takes place on smartphones, laptops, and tablets. This shift highlights the role of technology in making gambling more accessible for people from all backgrounds, no matter where they live.

Thanks to mobile apps, fast internet, and secure payment systems, anyone can place a bet or play a game with just a few taps. More South Africans are joining the gambling world because it’s easier and more convenient than ever before.

ALSO READ: Using Technology to Help Control Gambling Habits

Gambling Has Gone Digital

In the past, gambling required visiting physical locations like casinos or racetracks. Today, people can place bets from their couches, taxis, or even during lunch breaks. The rise of online platforms has changed everything.

According to the National Gambling Board, online sports betting has grown quickly across the country. Platforms like Betway, Hollywoodbets, and Supabets let users register, deposit funds, and place bets all from their mobile phones.

Smartphones Make It Easy

Smartphone use in South Africa is high; over 90% of adults own one (Statista). That means most people have the tools to access online gambling services in their pockets.

Mobile apps from major betting companies offer user-friendly experiences. Players can view live odds, track matches, spin slots, or enter lotteries anytime and anywhere. This flexibility makes gambling more accessible than ever before.

Safe and Instant Payments

Modern payment methods also make online gambling easier. Users can deposit and withdraw money instantly using mobile banking, e-wallets, or payment gateways. Services like Capitec, FNB eWallet, Ozow, and PayFast support fast, secure transactions.

Betting platforms like Betway South Africa accept a wide range of payment options. Players don’t need a credit card or a trip to the bank, just their phones. This convenience helps more people join the online gambling space.

AI and Data Personalisation

Many platforms now use artificial intelligence (AI) to personalise the gambling experience. AI tools recommend games, send match alerts, and even warn users about overspending.

These features make gambling more interactive and customised. At the same time, they promote responsible habits by giving players real-time insights into their activity.

Inclusive Technology for All Users

Tech advancements have also helped people with disabilities access online gambling. Some platforms support screen readers, voice commands, and simple layouts to assist users with visual or motor challenges.

This progress supports the goals of South Africa’s Promotion of Equality and Prevention of Unfair Discrimination Act (PEPUDA), which aims to give everyone equal access to services.

The COVID-19 Effect

When the pandemic shut down casinos and betting shops, South Africans turned to online options. During lockdowns, more people discovered virtual sports, live dealer games, and mobile betting.

According to PwC South Africa, online gambling activity increased and remained strong even after restrictions were lifted. The convenience and variety of online options kept players coming back.

Addressing the Risks

While technology improves access, it also increases risks. Without limits, some players spend too much time and money gambling. That’s why many platforms now include tools to help users stay in control.

These tools include

Deposit and spending limits
Time trackers
Self-exclusion options
Cool-off periods

The National Gambling Board also runs awareness campaigns to promote responsible gambling. One of its messages, “Gamble with your head, not your heart”, encourages players to make thoughtful choices.

Laws and Future Developments

Right now, only licensed sports and horse race betting are allowed online in South Africa. Online casino games and poker remain illegal under the National Gambling Act, but many players still use offshore websites that operate outside the law.

In April 2024, the Democratic Alliance (DA) introduced the Remote Gambling Bill to regulate online casinos and interactive gambling. If passed, this bill will allow South Africans to gamble legally on a wider range of platforms while ensuring government oversight and consumer protection.

Moving Forward with Technology

Technology continues to break down barriers in the gambling world. It helps people in rural areas, those with disabilities, and busy urban professionals participate in ways that weren’t possible before. From mobile apps to instant payments and personalised gaming, innovation is changing how South Africans gamble.

Still, balance is key. As technology improves access, gambling platforms and regulators must continue offering tools and support to protect players from harm. With thoughtful oversight and smart technology, South Africans can enjoy the benefits of digital gambling in a safe, inclusive way.