How Family and Friends Can Support Someone with Gambling Problems

Jessica Matabola21 July , 2025

Gambling problems are an increasing concern in South Africa, affecting not only individuals but also their families and communities. While many enjoy gambling as a form of entertainment, for some it develops into a serious addiction with devastating financial, emotional, and social consequences. Family and friends often play a crucial role in supporting someone struggling with gambling problems. However, knowing how to help effectively requires understanding, patience, and the right resources.

This article provides practical advice on how loved ones can support someone experiencing gambling problems, while incorporating the latest information relevant to South African society.

ALSO READ: Helping a Friend: Recognizing and Addressing Problem Gambling

Understanding Gambling Problems in South Africa

Gambling problems, also known as problem gambling or gambling addiction, involve an uncontrollable urge to gamble despite harmful consequences. This condition often leads to financial hardship, relationship breakdowns, emotional distress, and even mental health issues such as anxiety and depression.

According to the South African Responsible Gambling Foundation (SARGF), approximately 2.7% of South African adults struggle with gambling addiction, with about 1.5% classified as pathological gamblers—individuals who experience the most severe impacts. These figures highlight the significant impact gambling problems have on individuals and society.

Additionally, recent reports show a steep rise in the number of people seeking help for gambling addiction in South Africa. The National Responsible Gambling Programme (NRGP) recorded an increase from 375 people seeking assistance in the 2020/21 financial year to 2,977 in 2023/24, almost an eightfold rise. This increase reflects growing awareness and willingness to seek support.

Recognising the Signs of Gambling Problems

Family and friends are often the first to notice changes in behaviour that may indicate gambling problems. Some common signs include:

Borrowing money frequently or hiding financial transactions
Spending excessive time gambling, neglecting work, school, or family responsibilities
Secrecy or lying about gambling habits
Experiencing mood swings, irritability, anxiety, or depression
Social withdrawal and isolation
Attempting to “chase losses” by gambling more to recover money

Early recognition can facilitate timely intervention and support.

ALSO READ: The Psychology Behind Why Gauteng Gamblers Keep Coming Back: A Deep Dive

How Family and Friends Can Support Someone with Gambling Problems

1. Educate Yourself About Gambling Problems

Understanding gambling problems is the first step in offering meaningful support. Learning about the nature of gambling addiction, its effects, and treatment options helps reduce stigma and enables empathetic communication.

The South African Responsible Gambling Foundation (SARGF) and the National Council on Problem Gambling South Africa provide comprehensive resources tailored to families and friends.

2. Approach with Compassionate Communication

Initiate conversations with empathy and care. Use “I” statements like “I’m concerned about you” instead of accusatory language. Listen actively and without judgement to create a safe space for your loved one to share their struggles.

Avoid confrontations, as they may cause denial or withdrawal.

3. Encourage Professional Help and Use Available Support Services

Professional counselling and treatment are often necessary to overcome gambling problems. Encourage your loved one to reach out for expert help, such as

South African Responsible Gambling Foundation (SARGF)—offers free confidential counselling and support.
Gamblers Anonymous South Africa – peer support group meetings for recovery.
National Responsible Gambling Programme (NRGP)—helpline and treatment referrals

Providing information about these resources and even accompanying them to appointments can be very supportive.

4. Provide Practical Assistance

Help manage practical challenges that arise from gambling problems. This might include:

Assisting with budgeting or financial management
Safeguarding credit cards or bank details to limit access to gambling funds
Helping them stay accountable by checking in regularly
Encouraging participation in healthier social or recreational activities

5. Set Clear Boundaries to Protect Yourself

Supporting someone with gambling problems can be emotionally taxing. It is important to set healthy boundaries to avoid enabling harmful behaviour, such as lending money for gambling debts or covering losses.

Encourage responsibility and accountability while maintaining your own well-being.

6. Promote Positive Lifestyle Changes

Encourage your loved one to engage in activities that reduce the urge to gamble. Exercise, hobbies, volunteering, or community engagement can provide healthier sources of excitement and fulfilment.

7. Take Care of Yourself and Seek Support

Family and friends are also affected by gambling problems and should seek support if needed. Many support groups and counselling services exist specifically for those affected by a loved one’s gambling issues.

CHECK OUT: The Social Costs of Gambling Addiction and How Gauteng Is Responding

The Importance of Family Support in Recovery

Studies demonstrate that family involvement plays a vital role in successful recovery from gambling problems. Supportive and understanding relationships help reduce feelings of shame and isolation, promote honesty, and lower the risk of relapse.

In South Africa, where gambling is culturally prevalent, family support is essential in breaking the cycle of denial and secrecy often associated with addiction.

Additional Resources and Helplines in South Africa

If you or someone you love is struggling with gambling problems, confidential assistance is available through:

South African Responsible Gambling Foundation (SARGF)
Helpline: 0800 006 008
Website: responsiblegambling.org.za
National Council on Problem Gambling South Africa (NCPG)
Helpline: 0800 006 008
Website: ncpg.org.za
Gamblers Anonymous South Africa
Website: gamblersanonymous.org.za

Gambling problems can deeply affect individuals and families, but recovery is possible with compassionate support and professional help. By educating yourself, communicating openly, encouraging treatment, and setting healthy boundaries, family and friends can make a powerful difference in overcoming gambling problems and restoring well-being.