Social Grants Review Process Explained: Delays, Not Suspensions

No Social Grants Suspended: SASSA’s 2025 Social Grants Review Process Explained

SASSA Social Grants Review Process: No Suspensions, Just Temporary Delays

The South African Social Security Agency (SASSA) has officially confirmed that no social grants have been suspended during its ongoing national grant review process. Despite growing anxiety among beneficiaries, SASSA stresses that the current reviews are routine checks, not punitive measures.

“We are not stopping payments to deserving individuals,” said SASSA CEO Mr. Themba Matlou during a public briefing on 3 July 2025. “We are simply verifying that recipients still meet the criteria.”

The reassurance follows widespread confusion on social media and in communities about halted payments; prompting fears of permanent suspension.

What Is the Social Grants Review Process?

The review process is a standard eligibility check conducted periodically to verify if recipients still qualify for social assistance. SASSA uses this process to:

Confirm the beneficiary is still alive
Check for changes in income, medical status, or family circumstances
Detect and stop fraudulent claims
Prevent payments to deceased individuals

According to SASSA’s July 2025 statement, over 1.2 million reviews are being processed, with minor delays experienced by some recipients during this time SASSA Official Statement.

Mr. Matlou explained that the review process is necessary to confirm if a beneficiary is still alive, still meets the financial or medical criteria, and ensure that grants are not being paid to those who are no longer eligible.

This review helps SASSA ensure that grants are not sent to deceased individuals or those who have begun earning income elsewhere. It also helps identify fraudulent claims and ensure that taxpayer money is used appropriately.

The review process is an essential tool for detecting individuals who no longer qualify for grants due to changes in their financial or medical circumstances. It also ensures that grants continue to benefit those who need them most, rather than being misallocated or abused.

Learn more: SASSA Issues Statement on Grant Delays and Review Process

What Beneficiaries Need to Do

If you have been asked to participate in the Social Grants Review Process, it is important to visit your nearest SASSA Local Office and provide the necessary documentation to confirm your eligibility.

The required documents include:

Valid South African ID (either a 13-digit barcoded ID or smart ID card).
Proof of income, including payslips, pension slips, or an affidavit if unemployed.
Bank statements from the last three months for all active bank accounts.
Proof of residence, such as a utility bill or a letter from a local authority.
Medical report (for disability or care dependency grants).
Marriage certificate or divorce decree (if applicable).
Death certificate (if applicable).
Birth certificates and proof of school attendance (for Child Support or Foster Care grants).

Beneficiaries who are bedridden or unable to visit the office can appoint a procurator (representative) to assist with the social grants review process. Beneficiaries should contact their local SASSA office for assistance with this.

Learn more: Where to Get SASSA Help in Gauteng: Offices, Hotlines, and Support Centres

SASSA urges all beneficiaries to respond promptly to any review requests related to the Social Grants Review Process. Failing to comply with these requests may lead to delays in receiving grants, suspension of payments, or even legal action.

Beneficiaries who do not engage with the review process risk disruption in their social grant payments, which is why it is critical to complete the necessary steps without delay.

In a bid to improve the experience for beneficiaries, SASSA is working to introduce online self-service options to streamline the Social Grants Review Process. This initiative will allow beneficiaries to complete the review remotely, reducing the need for in-person visits to SASSA offices.

By automating the process, SASSA aims to make it more efficient and accessible, helping to ease the burden on beneficiaries and reduce long queues at local offices.

Frequently Asked Questions

1. Why is SASSA reviewing my social grant now?

SASSA regularly reviews social grants to make sure beneficiaries still meet the criteria. This includes checking if you’re still alive, your income hasn’t changed, and you still qualify based on your medical or financial situation. It’s nothing to worry about. It just a routine process to ensure grants go to the right people.

2. Does a SASSA grant review mean my payments are being stopped?

No, not at all. A review doesn’t mean your grant is suspended. SASSA has confirmed that no grants have been suspended during the review process. If there’s a delay in your payment, it’s likely because your information is still being verified. Just make sure to respond to any SASSA requests quickly to avoid disruptions.

3. What documents do I need for the SASSA verification process?

You’ll usually need your South African ID, proof of income, bank statements, proof of address, and any other documents that relate to your grant type—like medical reports, school attendance letters, or marriage certificates. If you’re unsure, it’s best to call or visit your local SASSA office for a full list.

4. What happens if I ignore SASSA’s request for verification?

If you don’t respond to a review request, your grant payments might be delayed or even suspended. It’s important to follow up as soon as possible; either by visiting your nearest SASSA office or by sending a representative (called a procurator) if you’re unable to go yourself.

5. Can I do the SASSA review process online?

SASSA is working on introducing online self-service options to make the review process easier. While it’s not fully rolled out yet, this will eventually allow you to submit your documents and confirm your information remotely; saving you a trip to the SASSA office. Until then, you’ll need to complete the review in person or through your assigned representative.

The Social Grants Review Process is a critical measure for ensuring the fairness and effectiveness of the social assistance system in South Africa. SASSA’s efforts to review grant eligibility are designed to protect government resources and ensure that grants are distributed only to those who meet the criteria.

Beneficiaries are encouraged to cooperate with the review process, respond to official communications, and provide the necessary documentation to ensure that there are no delays in receiving their grants.

SASSA is also committed to improving the Social Grants Review Process through automation and self-service options. This will make the system more efficient and user-friendly for all beneficiaries, ensuring that those who need assistance continue to receive it without unnecessary delays.

Source: SASSA Official Statement