{"id":29491,"date":"2025-09-17T20:22:01","date_gmt":"2025-09-17T18:22:01","guid":{"rendered":"https:\/\/www.gauteng.net\/whats-on-g\/?p=29491"},"modified":"2026-03-12T09:50:18","modified_gmt":"2026-03-12T07:50:18","slug":"new-information-on-atm-scam-targeting-south-africans","status":"publish","type":"post","link":"https:\/\/www.gauteng.net\/whats-on-g\/new-information-on-atm-scam-targeting-south-africans\/","title":{"rendered":"New Information on ATM Scam Targeting South Africans"},"content":{"rendered":"\n<p>South Africans have recently been warned about a supposed new ATM scam circulating on social media. Posts, especially from a Facebook page called <a href=\"https:\/\/www.facebook.com\/thebulletinsa\/posts\/pfbid02EJyuMrAVP28ETg47MFiszy63N81use28p41MWs8V6nzDbqHT3Li6T2rYzft6pyHpl\" target=\"_blank\" rel=\"noopener\"><em>The Bulletin<\/em>,<\/a> described a \u201csneaky trick\u201d criminals allegedly use to exploit instant cash transfers like eWallet, Send Cash, or Instant Money at ATMs. However, after investigation, major banks have confirmed that the scam described is not technically possible on their ATMs. Instead, the real danger lies in shoulder-surfing and social engineering tactics. This guide unpacks the claims, the banks\u2019 responses, and how you can keep yourself safe at ATMs.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1110\" height=\"624\" src=\"https:\/\/www.gauteng.net\/whats-on-g\/wp-content\/uploads\/2025\/09\/gauteng-image-1758105796.png\" alt=\"Gauteng News Image\" class=\"wp-image-29495\" srcset=\"https:\/\/www.gauteng.net\/whats-on-g\/wp-content\/uploads\/2025\/09\/gauteng-image-1758105796.png 1110w, https:\/\/www.gauteng.net\/whats-on-g\/wp-content\/uploads\/2025\/09\/gauteng-image-1758105796-300x169.png 300w, https:\/\/www.gauteng.net\/whats-on-g\/wp-content\/uploads\/2025\/09\/gauteng-image-1758105796-1024x576.png 1024w, https:\/\/www.gauteng.net\/whats-on-g\/wp-content\/uploads\/2025\/09\/gauteng-image-1758105796-768x432.png 768w, https:\/\/www.gauteng.net\/whats-on-g\/wp-content\/uploads\/2025\/09\/gauteng-image-1758105796-390x220.png 390w\" sizes=\"(max-width: 1110px) 100vw, 1110px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/www.facebook.com\/thebulletinsa\/posts\/pfbid02EJyuMrAVP28ETg47MFiszy63N81use28p41MWs8V6nzDbqHT3Li6T2rYzft6pyHpl\" target=\"_blank\" rel=\"noopener\">The Bulletin<\/a><\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-viral-atm-scam-warning\">The Viral ATM Scam Warning<\/h2>\n\n\n\n<p>The viral post claimed that scammers rush to an ATM, initiate a Cash Send or eWallet transaction to their own number (often for about R3,000), then walk away before completing it. When the next unsuspecting customer inserts their bank card and PIN, the transaction is supposedly \u201cauthorised,\u201d allowing the scammers to receive an SMS and withdraw the cash instantly.<\/p>\n\n\n\n<p>The post advised ATM users to press \u201cCancel\u201d repeatedly before inserting their card to ensure they aren\u2019t completing someone else\u2019s transaction. It also spread widely on Telegram and other community groups, amplifying public concern.<\/p>\n\n\n\n<div id=\"gaute-2974871711\" class=\"gaute-inbetween-content gaute-entity-placement\" style=\"margin-top: 30px;margin-bottom: 30px;margin-left: auto;margin-right: auto;text-align: center;\"><div class=\"gaute-adlabel\">Advertisement<\/div><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-1852772760112594\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-1852772760112594\" \ndata-ad-slot=\"1819787043\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><h2 class=\"wp-block-heading\" id=\"h-what-south-africa-s-major-banks-say\">What South Africa\u2019s Major Banks Say<\/h2>\n\n\n\n<p>After the viral post spread, the major banks were contacted to verify the claims. Four of South Africa\u2019s biggest banks \u2014 FNB, Standard Bank, Absa, and Capitec \u2014 said the scenario described is <strong>not technically possible<\/strong> on their ATMs. Here\u2019s what they confirmed, according to <em>My Boardband<\/em>:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-fnb-and-standard-bank\"><strong>FNB and Standard Bank<\/strong><\/h3>\n\n\n\n<p>Both banks require customers to insert their cards and enter a PIN before beginning an Instant Money or eWallet transaction. Standard Bank further explained that its Instant Money voucher redemption process is completely separate from a card transaction. Each flow has security validations and timeouts, meaning no transaction can remain open for the next customer to \u201ccomplete.\u201d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-absa\"><strong>Absa<\/strong><\/h3>\n\n\n\n<p>Absa stated its ATMs do not allow multiple sessions. If a session is left incomplete, it automatically times out and cancels. While a session is active, the card reader closes and no other customer can insert a card or perform a transaction until the previous session ends.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-capitec\"><strong>Capitec<\/strong><\/h3>\n\n\n\n<p>Capitec said its Send Cash feature is a <strong>cardless<\/strong> transaction using a reference number and a 4-digit secret code. There is no step where a card can be inserted midway through the process, nor can a recipient choose a different amount or request a partial withdrawal.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-nedbank-and-tymebank\"><strong>Nedbank and TymeBank<\/strong><\/h3>\n\n\n\n<p>These banks do not support starting mobile number-based cash transfer transactions at ATMs at all. Instead, customers must use mobile banking apps, cellphone banking, or browser-based banking.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-real-risk-shoulder-surfing-and-social-engineering\">The Real Risk: Shoulder Surfing and Social Engineering<\/h2>\n\n\n\n<p>While the alleged scam described in the viral post is false, the <strong>real danger at ATMs remains shoulder surfing and social engineering<\/strong>.<\/p>\n\n\n\n<p>Criminals can watch or trick people into revealing their Send Cash or Instant Money reference numbers and secret codes. They can then redeem the cash in a separate session \u2014 often before the intended recipient does.<\/p>\n\n\n\n<p>This tactic has been reported across the industry and is far more likely than the scenario described in the viral post.<\/p>\n\n\n\n<div id=\"gaute-2436582919\" class=\"gaute-inbetween-content gaute-entity-placement\" style=\"margin-top: 30px;margin-bottom: 30px;margin-left: auto;margin-right: auto;text-align: center;\"><div class=\"gaute-adlabel\">Advertisement<\/div><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-1852772760112594\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-1852772760112594\" \ndata-ad-slot=\"1819787043\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><h2 class=\"wp-block-heading\" id=\"h-how-to-protect-yourself-at-atms\">How to Protect Yourself at ATMs<\/h2>\n\n\n\n<p>Although the specific scam isn\u2019t possible, ATM users should still be vigilant. All the major banks provided important safety tips:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-don-t-accept-help-from-strangers\"><strong>1. Don\u2019t Accept Help from Strangers<\/strong><\/h3>\n\n\n\n<p>Never accept unsolicited help at an ATM, no matter how friendly someone seems. Only bank staff inside the branch or call centre agents can assist.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-stand-close-and-shield-your-pin\"><strong>2. Stand Close and Shield Your PIN<\/strong><\/h3>\n\n\n\n<p>When entering your PIN, stand as close as possible to the ATM and cover the keypad with your hand. Criminals sometimes place cameras nearby to capture PINs.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-read-the-screen-carefully\"><strong>3. Read the Screen Carefully<\/strong><\/h3>\n\n\n\n<p>Only enter your PIN on familiar screens. If something looks unusual or you\u2019re unsure, press \u201cCancel\u201d and start over, or walk away and use another ATM.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-4-keep-cash-and-codes-private\"><strong>4. Keep Cash and Codes Private<\/strong><\/h3>\n\n\n\n<p>Treat Send Cash or Instant Money reference numbers and secret codes like cash. Don\u2019t share them, and shield your phone screen when generating or entering them.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-5-check-the-atm-before-use\"><strong>5. Check the ATM Before Use<\/strong><\/h3>\n\n\n\n<p>Avoid ATMs that look tampered with or behave strangely. If in doubt, use a different machine or a participating retailer to collect your cash.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-6-secure-your-cash-immediately\"><strong>6. Secure Your Cash Immediately<\/strong><\/h3>\n\n\n\n<p>Once you\u2019ve withdrawn cash, place it out of sight immediately. Avoid handling large amounts of cash in public view.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-additional-safety-steps-for-send-cash-or-instant-money\">Additional Safety Steps for Send Cash or Instant Money<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Prepare your code in advance<\/strong>: Generate your secret code in private before approaching the ATM.<\/li>\n\n\n\n<li><strong>Reset the code if compromised<\/strong>: If you suspect someone saw your code, reset it immediately (if possible) or call your bank to block the voucher.<\/li>\n\n\n\n<li><strong>Use official channels<\/strong>: Redeem vouchers only at trusted ATMs or participating retailers.<\/li>\n<\/ul>\n\n\n\n<div id=\"gaute-1218312273\" class=\"gaute-inbetween-content gaute-entity-placement\" style=\"margin-top: 30px;margin-bottom: 30px;margin-left: auto;margin-right: auto;text-align: center;\"><div class=\"gaute-adlabel\">Advertisement<\/div><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-1852772760112594\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-1852772760112594\" \ndata-ad-slot=\"1819787043\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><h2 class=\"wp-block-heading\" id=\"h-key-takeaways\">Key Takeaways<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The alleged ATM scam circulating on social media is not technically possible, according to South Africa\u2019s major banks.<\/li>\n\n\n\n<li>The real danger is criminals observing or manipulating people to reveal their secret codes or PINs.<\/li>\n\n\n\n<li>Practicing good ATM habits \u2014 shielding your PIN, avoiding suspicious machines, and keeping your cash and codes private \u2014 remains your best protection.<\/li>\n<\/ul>\n\n\n\n<p>Read more: <a href=\"https:\/\/www.gauteng.net\/whats-on-g\/absa-shuts-down-more-atms-in-sa\/\">Absa Shuts Down More ATMs in SA<\/a><\/p>\n\n\n\n<p>While social media warnings can sometimes alert people to real dangers, it\u2019s essential to verify claims before panicking. In this case, the supposed \u201cATM scam\u201d was debunked by banks, but it did highlight the importance of ongoing vigilance when using ATMs or cardless cash services.<\/p>\n\n\n\n<p>By understanding how these services work and following basic safety guidelines, South Africans can continue to use ATMs and instant cash services with confidence and peace of mind.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>South Africa\u2019s major banks confirm a viral ATM scam is not possible. Learn the real risks at ATMs, safety tips, and how to protect your money.<\/p>\n","protected":false},"author":13,"featured_media":29503,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"rank_math_focus_keyword":"","rank_math_title":"","rank_math_description":"South Africa\u2019s major banks confirm a viral ATM scam is not possible. Learn the real risks at ATMs, safety tips, and how to protect your money.","footnotes":""},"categories":[24],"tags":[10158,11270],"class_list":{"0":"post-29491","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-finance","8":"tag-finance-news","9":"tag-financial-guides"},"_links":{"self":[{"href":"https:\/\/www.gauteng.net\/whats-on-g\/wp-json\/wp\/v2\/posts\/29491","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gauteng.net\/whats-on-g\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.gauteng.net\/whats-on-g\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.gauteng.net\/whats-on-g\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gauteng.net\/whats-on-g\/wp-json\/wp\/v2\/comments?post=29491"}],"version-history":[{"count":1,"href":"https:\/\/www.gauteng.net\/whats-on-g\/wp-json\/wp\/v2\/posts\/29491\/revisions"}],"predecessor-version":[{"id":29504,"href":"https:\/\/www.gauteng.net\/whats-on-g\/wp-json\/wp\/v2\/posts\/29491\/revisions\/29504"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.gauteng.net\/whats-on-g\/wp-json\/wp\/v2\/media\/29503"}],"wp:attachment":[{"href":"https:\/\/www.gauteng.net\/whats-on-g\/wp-json\/wp\/v2\/media?parent=29491"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.gauteng.net\/whats-on-g\/wp-json\/wp\/v2\/categories?post=29491"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.gauteng.net\/whats-on-g\/wp-json\/wp\/v2\/tags?post=29491"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}